Build Trust by Getting Off Your “S”

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Recent Articles

• A Little Generosity Goes a Long Way: How a Small Kindness Can Have a Big Impact

  August 25, 2010 in Trusted Advisor, Uncategorized

  A Little Generosity Goes a Long Way: How a Small Kindness Can Have a Big Impact post can also be found at the Trust Matters blog.
  Story 1: Parking in a Premium Demand Zone
  Washington DC, where I live, has recently begun upgrading its street parking system. Many of our old coin-operated “single-space” meters have been replaced [...]

• Improv-ing Teamwork: “Yes, but …” or “Yes, and …”?

  August 19, 2010 in Improv, Uncategorized

  In the nearly 20 years I’ve been working with groups, improv comedy is, without a doubt, the most transformational team building experience I’ve ever witnessed. It’s much easier than ropes courses. It’s more immediately impactful than personality typing. It gets you out of your head and into the more creative parts of your brain—in an [...]

• A Cautionary Tale for Marketers: Do’s and Don’t’s from the Perspective of the Marketed-To

  July 20, 2010 in Consulting on the Edge, Trusted Advisor, Uncategorized

  This post can also be found at the Trust Matters blog.
  Story 1: Don’t Do This
  I got one of those broadcast email solicitations from a very reputable organization that hosts executive roundtables. Brian (a stranger to me) wanted me to attend an informational meeting. To his credit, he “had me at hello” with the very first [...]

• Laughter is the Best Corporate Medicine

  July 14, 2010 in Improv, Uncategorized

  There’s an unexpected catalyst for transformational change out there that most companies haven’t considered tapping into. It’s not leadership from the top. It’s not buy-in from the bottom. It’s not a compelling vision. It’s not a mission statement that everyone can easily remember and recite. (Although all of these things matter). It’s humor.
  Humor in Evidence
  Research [...]

• Does This Make My “S” Look Big? True Customer Focus

  May 20, 2010 in Uncategorized

  This post can also be found at the Trust Matters blog.
  I’ve led dozens of learning programs on being a Trusted Advisor.  One thing I’ve learned: without a doubt, the most popular element of the Trust Equation is Self-Orientation.
  By “popular,” I mean it’s the one most people identify as a huge opportunity for improvement. Which makes [...]