http://bossanovaconsulting.com/bossablog/2009/10/05/trust-and-golf-how-neither-makes-sense/ Thu, 22 Dec 2011 01:47:28 -0700 http://wordpress.org/?v=2.8.4 hourly 1 http://bossanovaconsulting.com/bossablog/2009/10/05/trust-and-golf-how-neither-makes-sense/comment-page-1/#comment-8087 Trusted Advisor » Three Little Words Fri, 17 Dec 2010 17:21:45 +0000 http://bossanovaconsulting.com/bossablog/?p=175#comment-8087 [...] The alternative is having the courage to say "I don’t know" when you don’t know–being forthright in a way that appropriately conveys your overall confidence (so high, in fact, that you’re OK to admit what might be perceived as a weakness) and your commitment to find the most accurate answer. As counter-intuitive as it may be, "I don’t know" actually builds credibility (and therefore your trustworthiness) because it shows you are honest. ( For more about how the things we want to say the least usually build the most trust, read Trust and Golf: How Neither Makes Sense). [...] [...] The alternative is having the courage to say "I don’t know" when you don’t know–being forthright in a way that appropriately conveys your overall confidence (so high, in fact, that you’re OK to admit what might be perceived as a weakness) and your commitment to find the most accurate answer. As counter-intuitive as it may be, "I don’t know" actually builds credibility (and therefore your trustworthiness) because it shows you are honest. ( For more about how the things we want to say the least usually build the most trust, read Trust and Golf: How Neither Makes Sense). [...]

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