Welcome to the BossaBlog, where we offer fresh angles and practical advice on the issues facing consultants today. The BossaBlog is sponsored by BossaNova Consulting Group and hosted by Andrea Howe, BossaNova’s president and founder. Andrea spends her work days teaching smart consultants how to be smart about client relationships. During her “down time,” you can find her leading innovative community service projects like Living Out Loud and Hear Us Roar!…dancing salsa, tango, or two-step…and creating mosaic art.
This is the default Tarski blurb: you can edit or remove it on the Tarski Options page.
Recent Articles
-
Three Little Words
February 4, 2010 in Food for Thought, Trusted Advisor, Uncategorized
This post can also be found at the Trust Matters blog.
My mother always told me that bad luck comes in threes. At the risk of pushing my luck, I’m going to disagree with her–at least when it comes to trustworthiness. Here are three phrases, each three words long, that are an essential part of any Trusted [...] -
When a Win-Win…Is Not
January 27, 2010 in Food for Thought, Trusted Advisor, Uncategorized
This post can also be found at the Trust Matters blog.
Special thanks to Noelle who participated in a Being a Trusted Advisor program Charlie and I led recently. Noelle told a similar story in class that was the inspiration for this post.
I had an experience with US Airways recently that shed light on the difference between [...] -
Intimacy 201
December 15, 2009 in Consulting on the Edge, Food for Thought, Uncategorized
by Andrea Howe on Tuesday, December 1, 2009
At first blush, intimacy is a strange word to use in a business context. “What, I’m supposed to intimate with my clients?” In the sense that being intimate means being familiar, informal, and emotionally connected…yes, indeed.
Intimacy is one of the four components of theTrust Equation and it usually gets [...] -
Why Mistakes Build Trust
November 18, 2009 in BossaNova Recommends, Food for Thought, Trusted Advisor, Uncategorized
My mechanic taught me something the other day about being a Trusted Advisor. He screwed up in a big way. And I ended up trusting him more as a result.
An Old Car and an Intimate Relationship with AAA
I love old cars and I drive a 19-year-old Mazda Miata as my primary vehicle to prove it. [...] -
Trust and Golf: How Neither Makes Sense
October 5, 2009 in Food for Thought, Trusted Advisor
I’ve been reading Trust Agents by Chris Brogan and Julien Smith.
I was particularly struck by the way they told Robert Scoble’s story (a success story, but not usually painted as a trust story). They call Scoble one of the first trust agents ever on the World Wide Web.
Though hindsight is 20-20, many people watching Scoble’s [...]
No comments
Comments feed for this article
Trackback link: http://bossanovaconsulting.com/bossablog/subscribe/trackback/